Social Services

A If your district has any questions or concerns regarding your submission, they may contact you. You may also contact the district directly to discuss the situation with them.

A Please contact the ITS Service Desk via phone at 844-891-1786, email at fixit@its.ny.gov, or visit https://its.ny.gov. PLEASE NOTE: Do not include a copy of your document or provide private, confidential details included in your document(s). This information is not required to get help with the App.

A No. This App is NOT monitored for emergencies. You MUST call or visit your local social services district office if you are requesting help with an emergency situation.

A The App may be used to send pictures of documents that include information requested by or to report a change to the local social services district (district) for Temporary Assistance (TA), Supplemental Nutrition Assistance Program (SNAP), Home Energy Assistance (HEAP) and Medicaid. You may use the App to send pictures of documents for proof of Age/Identity, Citizenship or Current Alien Status, Income, Medical Documentation, who lives in your household, Residence, Resources, Shelter/Utility Expenses, Social Security Number (SSN) or proof that someone has applied for a SSN or Other (See #8 below). You can also use the App to submit documents related to a change in your household circumstances that you must report to the district.

A Yes. You should NOT use the App to submit documents for:

• Emergency situations (for example, utility shut-off, running out of heating fuel or an eviction).
• Documents containing sensitive information, such as HIV status, domestic violence information, or confidential addresses. These documents should be submitted to your local social services district via postal mail, fax or in person.
• Any program not listed in the response to question #3 above.
• Initial applications or recertification applications for ANY benefits program or to submit a periodic report. You may visit www.myBenefits.ny.gov to apply online for the Supplemental Nutrition Assistance Program (SNAP) and the Home Energy Assistance Program (HEAP) or to check if you may be able to get help from multiple human services programs. Contact your district for information on how to file an application for TA, SNAP, HEAP or Medicaid.

A Yes. A NY.gov ID is required to use the App. If you do not have a NY.gov ID, a new NY.gov ID can be created at https://my.ny.gov. You can also use this link to request help to reset your password.

A No. The App can only be used in the participating districts listed in the App.

A Yes. You can upload pictures of documents for other household members as well as individuals living outside your household. After signing into the App and selecting the social services district for the individual associated with the documents that are being submittedyou should review and update the name, if necessary. Next, enter the individual’s identifying information (for example, case number, SSN) and upload the picture of the document. PLEASE NOTE: Certain information (for example, document category selected, date and time of upload and tracking number) for each document uploaded through the App will appear on the History screen of the person who logged in for 60 days from the date that the document is uploaded. This is the case regardless of whether the document is for that individual, a household member or another person who asked the individual to send a picture of a document to a district for them.

A Please see information provided below for examples of documents by document category. This is not a complete list of document examples. If you have additional questions, please contact your local social services district office for assistance.

Document Category - Document Examples

Age/Identity - Photo ID, birth certificate, U.S. passport, adoption records, hospital records

Citizenship or Current Alien Status - Birth certificate, hospital records, U.S. passport, military service records, naturalization certificate, USCIS documentation, evidence of continuous U.S. residence since prior to 01/01/72

Income - Current wage stubs, pay envelopes, income tax records, current benefit check, current award letter, official correspondence from the source of income

Medical Documentation - Copies of medical bills, health insurance policy, insurance card, Medicare card. Note: Do not submit documents with sensitive information through NYDocSubmit (see #4 for additional information).

Proof of Who Lives in Your Household - Statement from the non-relative landlord, school records, statements from other persons

Residence - Statement from the landlord, current rent receipt, current lease, mortgage records

Resources - Bank records, stock certificate, income tax refund, burial or funeral agreement, vehicle registration or title of ownership, life insurance policy, a statement from the source of payment

Shelter/Utility Expenses - Current rent receipt, current lease, mortgage records, sewer and water bills, fuel bills, non-heating utility bills

Social Security Number/Proof of SSN Application - Social Security Card, official correspondence from the Social Security Administration

Other - Any other information requested by the social services district that does not fall into one of the document categories listed above.

A No. The App cannot access your device’s photo gallery or other storage areas. You must use the App to take a picture of the document you wish to upload to your local social services district.

A No. You must take a picture of the front of the document and then a separate picture of the back of the document (and any additional pages for the same document) and then upload all of the pictures for that document. Remember, only one document must be uploaded at a time.

A No. You should only upload one document at a time. If you need to upload multiple documents for different document categories, different individuals, or different case numbers, each of those documents must be uploaded separately. The App will provide a prompt “would you like to submit another document” after you upload a document, which will allow you to start the process to submit the next document, if needed.

A No. A receipt will not be sent. A confirmation page will appear in the App if the picture of the document was uploaded successfully. This confirmation page will include the name for whom the document was submitted, the document category selected, the date and time of the upload, and a tracking number. Please keep this information for your records. You may do so by taking a screenshot of the confirmation page or by writing down the information contained in the screen.

A The tracking number provides proof that a picture of a document was uploaded, and may also be used by the local social services district to locate a document submitted through the App. It is important to keep this tracking number for your records regarding your case.

A Please use the NYDocSubmit (App) to take a new photo of the document and send that picture to the correct district.

A Please use the NYDocSubmit App to take a new photo of the correct document and send that picture to your local social services district.